Política de reembolso

Returns & Exchanges Policy

Gothic Hippies, LLC

1. Eligibility for Returns & Exchanges

  • Items must be purchased directly from Gothic Hippies, LLC.

  • Returns and exchanges are accepted within 30 days of purchase.

  • Items must be unused, unopened, and in original condition, with no damage.

Cosmetics & Hygiene Products

For hygiene and safety reasons:

  • All cosmetics and makeup products are non-returnable once opened or used.

  • Unopened and unused cosmetics may be eligible for return within 30 days of delivery.

2. How to Initiate a Return or Exchange

To begin a return or exchange, please contact our support team at:
📧 support@gothichippies.com

Include the following information:

  • Order number

  • Item(s) you wish to return or exchange

  • Reason for the return or exchange

Our team will review your request and provide next steps.

3. Refunds & Exchanges

  • Once your return is received and inspected, we will confirm eligibility.

  • Approved refunds will be issued to the original payment method.

  • Exchanges are subject to product availability and customer preference.

4. Exceptions & Special Conditions

  • Opened or used makeup products cannot be returned, unless there is a manufacturing defect.

  • Customized or personalized items are final sale, unless the item is defective or an error occurred on our end.

5. Shipping & Handling

  • If your return is approved, we will assist with providing a return shipping label when applicable.

Final Notes

This policy is subject to change at any time without prior notice. We recommend reviewing it periodically for updates.

If you have questions or need assistance, please reach out to us at
📧 support@gothichippies.com

🖤 Thank you for shopping with Gothic Hippies.